Delete your accountand data
You can delete your Monogoo account in the app's Settings, or by signing in on this page.If you can't sign in, you can ask us by the form or by email.This can't be undone.
If you can use the app
Delete it in the app's Settings
- Open Settings in Monogoo
- Under Account, choose “Delete account”
- Type “delete” and choose “Review”
- Choose “Verify and delete” and verify your identity
When the deletion is complete, you're signed out and see “Your account has been deleted”.
If you can't use the app
Sign in on this page to delete it
- Sign in the same way you do in the app (Google or Apple)
- Check the account and what will be deleted, and type “delete”
- Choose “Delete”
Your sign-in isn't kept in the browser. When the deletion is done, you're signed out.
If you can't sign in
Ask us by the form or by email
- Send the form or an email with the email address and sign-in method you use for Monogoo
- If you have an account, you'll get a confirmation email from support@monogoo.com within 7 days
- Within 14 days of receiving it, reply with the confirmation number in that email and “I agree to the deletion.”
- We delete your account within 7 days of your reply and let you know
You can check the email address you signed up with in the app under Settings → Account. If you hid your email with Apple, it's the forwarding address Apple created. The form opens with “Account deletion” chosen. If you don't reply within 14 days, we close the request.
If you signed in with Apple, after you hear from us that your account was deleted, stop using Sign in with Apple for Monogoo in your iPhone's Settings → your name → Sign-In & Security → Sign in with Apple.
Send to: support@monogoo.com
Don't send passwords, one-time codes or recovery codes. In your reply, write only the confirmation number you got from Monogoo.
Before you delete
Save any records you need before deleting. If you use Premium, you can save a list of your items as a CSV from “Export data” in the app's Settings. Photos and memories aren't included in the CSV.
Deleting your account doesn't cancel a store subscription. Cancel it in the App Store or Google Play.
If you share a household, the owner must first remove its members. You can't remove members on this page: remove them in the app, or ask us by the form or by email. If you ask by the form or by email, also write “I agree to removing the members.” in your reply to the confirmation email, and we'll remove the members before deleting. The household and everything in it are deleted with your account. What you added, including photos and documents, to households you joined as a member stays in those households.
Main information deleted
- Your Monogoo account linked to your Google or Apple sign-in
- Households, items, prices, tags, memories, history and insurance settings
- Saved photos and documents, notification settings and consent records
Information kept for a while after deletion
- App usage data
- After your account is deleted, the app usage data sent to Google Analytics is deleted from the operator's copy, and Google is asked to delete it. This is done again 8 days later for records that arrive late. Google deletes it when Google decides, and reports already aggregated aren't deleted. Until the second round is done, the analytics ID, the app instance ID and the processing status are kept to send the request again (usually within 9 days).
- Deletion record
- To confirm that the deletion finished, a minimal deletion record without your content is kept for 30 days.
- Backups for recovery
- To recover from failures or mistakes, deleted data stays in the recovery history and backups, and photo and document files stay hidden, for up to 7 days, and then disappear automatically.
- Sign-in credentials
- Complete deletion from systems including backups may take up to 180 days.
If any information must be kept by law, we'll tell you what it is and for how long. For details, see the Privacy Policy.