Contact and support

Still need help? Contact us with the form.

Frequently asked questions

Are my photos and records made public?

Nothing is made public automatically. Your photos and records can be seen by the members who joined the household. You choose when to download or send a CSV, and where to share an image.

Are AI suggestions saved automatically?

No. You review the product name, maker and model number suggested from a photo, and only what you choose goes into the edit screen.

Can I keep using Monogoo on a new phone?

Yes. Sign in with the same Google or Apple account to keep using everything you added.

Where is the CSV saved?

On Android 10 or later, it's saved in the “Monogoo” folder in your device's “Download” folder. On Android 9 or earlier, choose “Send to another app” and pick an app that can save files. On iPhone and iPad, choose where to save it in the Files app. On the web, it's saved to your browser's download folder. In the app, you can also send it to another app.

Can I delete my account?

Yes, in the app's Settings. If you can't use the app, sign in with Google or Apple on the account deletion page to delete it. If you can't sign in, you can ask us by the form or by email.

Terms and policies

Privacy PolicyHow we handle your account details and photos.Terms of UseThe terms for using Monogoo.

Contact us with the form

For a problem, or anything this page doesn't answer, send us the form. We'll review it and reply to the email address you enter.

You can delete your account yourself, in the app's Settings or on the account deletion page. If you can't sign in, choose “Account deletion” in this form to ask us.

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Don't enter passwords, verification codes, private keys or card numbers.

We use the information you send to answer your inquiry, to consider fixes and improvements to the service, and to prevent misuse. For details, see the Privacy Policy.

How the information you send is handled

The type of inquiry, your email address and your message are sent through Amazon SES and received and handled in Google Workspace. Inquiry emails are deleted in a monthly deletion once a year has passed from the end of the month in which we finished handling them, unless they are needed to comply with laws or to deal with disputes.

To make sure no inquiry is missed, received emails are sorted and summarized with an AI service (Claude by Anthropic), which is also used to draft replies and to look into what you ask us to do. For problems, requests and inquiries that need a reply, a summary without names or contact details is recorded, not made public, in our development management tool (GitHub).

To prevent misuse and duplicate sending, we keep information for matching, converted so that the original content can't be recovered, together with the sending status. It expires within 48 hours and is usually deleted within 24 hours after that.

To prevent misuse when you send the form, we use Google Cloud Fraud Defense (formerly reCAPTCHA Enterprise). Google handles cookies, your IP address and information about your browser and actions only as needed to provide and maintain the service and to keep it able to detect and prevent fraud, and doesn't use them for any other purpose, including personalized ads.

If you can't send the form: support@monogoo.com