Specified Commercial Transactions Act notice

This document is an English translation of the Japanese original. In case of any discrepancy between the Japanese and English versions, the Japanese version prevails. Read the Japanese original

These are the purchase terms of Monogoo Premium and the information required by Japan's Act on Specified Commercial Transactions. Before buying, please also check the app's "Plan" screen and each store's purchase confirmation screen. This notice is written in Japanese. In case of any discrepancy between the Japanese and English versions, the Japanese version prevails.

Seller information

On request, we will promptly tell you by email, before you place an order, the seller's name, the person responsible for mail-order business, the address and the phone number. To request this, choose "Other" on the inquiry form, or write to support@monogoo.com, stating "Request for disclosure of the information required by the Act on Specified Commercial Transactions."

Service sold

Monogoo Premium (a subscription). The limit on adding new items is removed and ads are no longer shown. You can also use AI product suggestions (Fill in from photo with AI; up to 100 a month), Schedule and Insights, the Inventory CSV, and adding documents (up to 10 GB in total across the households you own). For details, see the app's "Plan" screen and the Terms of Use.

Price

In Japan, ¥480 a month or ¥4,800 a year (both including tax). As a guide, paying monthly for one year comes to ¥5,760. In other countries and regions, the price in the local currency shown by the App Store or Google Play of that country or region (how taxes apply depends on the country or region and on the store's rules). Both the monthly and the yearly plan renew automatically for the same period unless you cancel, and you are charged each time. The actual price and billing period are as shown on the app's "Plan" screen and on the purchase confirmation screen of the App Store or Google Play.

Costs other than the price

Data charges needed to use the app, buy, restore and contact us are paid by you. The costs of your devices and other equipment are also paid by you.

Payment method and timing

Any payment method available on the App Store or Google Play. The store account used for the purchase is charged when the purchase is confirmed. After that, unless you cancel, it renews automatically every month or every year, and you are charged each time.

When the service is provided

You can use Premium as soon as the purchase is completed in the store and the Operator's server confirms it. Depending on the connection and the processing of outside services, it may take some time to take effect.

Term, automatic renewal and cancellation

The term is one month for the monthly plan and one year for the yearly plan, and it renews automatically for the same period unless you cancel. You can cancel from "Settings" → "Plan" → "Manage subscription" in the app, or from subscription management in the App Store or Google Play. The next renewal stops if you cancel at least 24 hours before the renewal date on the App Store, or before the next renewal date on Google Play. Even after canceling, you can use Premium until the end of the period already paid for. Deleting the app or your Monogoo account does not cancel the subscription.

Withdrawal, cancellation and refunds

Because this is a digital service, once it has started to be provided, you can't withdraw your order or end the contract for personal reasons. How to stop the next renewal is as described under "Term, automatic renewal and cancellation." Canceling does not refund the price for the period already paid. As a rule, we do not give refunds for personal reasons. Where the law requires a refund, or where a malfunction kept you from using Premium, we handle each case individually, so please contact us through the inquiry form. If you bought on the App Store, you can request a refund through Apple's procedure (reportaproblem.apple.com), and Apple decides whether a refund can be given. If you bought on Google Play, you can also request one through Google Play's refund procedure. This item does not limit refund or other rights granted to you by the laws of your country or region.

Requirements

A device with iOS or iPadOS 16.4 or later, or Android 7.0 or later, and an internet connection are required. Signing in requires a Google or Apple account. Sign in with Apple is available on iPhone and iPad. Depending on the state of the device or OS, the app may not work.

The Free plan and the Premium trial

You can keep using the Free plan without buying Premium. The Premium trial (14 days from the start of use) is provided as part of the Free plan, and is not a store free trial. When the Premium trial ends, you are not switched to Premium automatically and no charges start.

Contact

Please use the inquiry form. If you cannot use the form, contact us at support@monogoo.com. We accept inquiries in Japanese and English.